IMPORTANT: Please note these policies only apply to GRAMMY Museum merchandise bought in the Museum collection on Please scroll down this page to see MusiCares & GRAMMY Awards shipping policies for all merchandise bought within those collections. 

Shipping Grid for GRAMMY Museum Merchandise

  • Processing & Delivery Hours
    Please allow 3-5 days to fulfill orders plus shipping. We process, ship and deliver packages Monday through Friday.  We do not offer delivery or shipping on Saturdays, Sundays or Holidays.
  • Pre-Ordered Items 
    Some items will not ship until a later date as indicated in the product description. Please make note of any products with future ship dates mentioned on the online product posting.
  • Shipping & Handling Fees
    Shipping and handling fees depend upon the method of delivery. All standard delivery orders include a handling fee and applicable shipping charges. When you fill out the online order form and select a method of delivery, our system automatically calculates and displays the shipping charges for your review.
  • P.O. Boxes will ship P.O. Box orders through USPS First Class. These shipments are not tracked door to door. Please allow 7-10 business days for delivery.
  • Packaging & Delivery
    Orders are shipped in corrugated boxes or poly-mailers. There will be a copy of the receipt inside the package with your order. If customers are buying items as gifts, they can request that the receipt not be included in the package. is not liable for damages that occur during shipping. 

    Any and all packages that are shipped Standard UPS Ground are typically left at the door, porch, or gate at the UPS driver’s discretion. does not have any control in the discretion of the UPS driver. Orders placed with a rush status of 3-Day, 2nd Day, or Overnight delivery, require a customer signature in order to be received.
  • International Shipping & Delivery
    At this time, orders from can only be shipped within the United States and Canada.
  • Canada Shipping & Delivery
    When submitting Canadian orders through you are responsible for all import fees, customs, duties & taxes.

    Please see estimated shipping & delivery times. Note that estimated shipping & delivery times do not include the time it takes to clear customs.
  • Canadian Orders - About Customs, Duties & Taxes
    When ordering Grammy Museum merchandise, you're responsible for assuring the product can be lawfully imported to Canada.

    The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped to Canada may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of a Canadian shipment may be subject to such import taxes, customs duties and fees, which are charged once a shipment reaches the recipient's country. Additional charges for customs clearance must be borne by the recipient; has no control over these charges and can't predict what they may be. Customs policies vary widely; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.



IMPORTANT: Please note that these policies only apply to GRAMMY Awards and MusiCares merchandise bought within those collections on Please see the GRAMMY Museum shipping policies above for all merchandise bought within its collection. 

  • Processing & Delivery 
    It usually takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:  
    • USA: 3–4 business days 
  • Order Fulfillment and Customs
    We work with an on-demand order fulfillment company with facilities worldwide. 

    An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.  
  • Delayed or Missing Orders 
    Before getting in touch with us, please help us out by doing the following:  
    • Check your shipping confirmation email for any mistakes in the delivery address  
    • Ask your local post office if they have your package  
    • Stop by your neighbors in case the courier left the package with them  
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, contact Customer Service with your order number.  

If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.