*Please note all returns must be sent by mail. We will not process any returns in person. 

Step 1: Please email retail@grammymuseum.org with the following info so we can be on the lookout for your return:
Order number
Reason for return
Mailing service used for return

You have 30 days from receipt of an order to return products purchased at GrammyMuseumStore.com.

For returns, we will issue a full refund for the price of the product, plus any applicable taxes.

Original shipping charges will not be refunded unless there was fulfillment error by GrammyMuseumStore.com.

Step 2: Enclose a copy of the packing slip with your item.

If you do not have a copy of the packing slip please contact us at retail@grammymuseum.org

Step 3: Send your package addressed to:

800 W Olympic Blvd A245   
Los Angeles, CA 90015

Please return your package via a prepaid, insured, traceable method to ensure a safe and documented delivery.

Allow one to two billing cycles for the credit to appear on your statement. Refunds are issued to the original card used to make the purchase.

Please see the Return Policies below before sending out your package.

*Once we have received your package at out fulfillment center please allow us 3-5 business days to get your return processed. If you would like a different item, please place a new order directly on the website.



Orders from GrammyMuseumStore.com:

Books and music items are non-returnable.
Sale, worn or damaged merchandise is non-returnable.