1. What’s the status of my order?
  • To track the status of your order you can log into your Grammy Museum Store account here: http://GrammyMuseumStore.com/account/login
  • You can also contact Customer Service at: retail@grammymuseum.org
2. How long will it take for my order to arrive?
  • Please note some items will not ship until a later date. Check product descriptions for more details.

3. How do I return an item I bought at GrammyMuseumStore.com?

 *Please note all returns must be sent by mail. We will not process any returns in person. 

  • NOTE: You have 30 days from receipt of an order to return products purchased at GrammyMuseumStore.com. For returns, we will issue a full refund for the price of the product, plus any applicable taxes. Original shipping charges will not be refunded unless it is determined that GrammyMuseumStore.com was at fault.
  • Please send a Return Item Request to retail@grammymuseum.org with your order number, item information, and reason for return. Please also include the package tracking so we can match the returned item with your request. 
Please send your package addressed to :

GrammyMuseumStore.com
800 W Olympic Blvd A245
Los Angeles, CA 90015
  •  Please send back your product via a prepaid, insured, traceable method to ensure a safe and documented delivery.
  • Allow one to two billing cycles for the credit to appear on your statement. Refunds are issued to the original card used to make the purchase.
4. Where do I send my return?
  • After submitting your intent to return via email, please send all returns to:
GrammyMuseumStore.com
800 W Olympic Blvd A245
Los Angeles, CA 90015

5. Can I change or cancel my order?
  • Once an order is entered into our system, a customer service agent may or may not be able to cancel your order. Please email us at retail@grammymuseum.org if you are trying to cancel an order. 
6. Can I use my Grammy Museum Store gift card online?
  • Unfortunately, at this time Grammy Museum Store Gift Cards are not supported online. You may use your gift card at the Grammy Museum Store located at LA Live.

7. How do I return an item I bought at the Grammy Museum Store at LA Live?

  • All purchases made from the Grammy Museum Store located at LA Live must be returned in store only. Please call the Grammy Museum Store for more information 213-765-6800. 

8. How long will it take for my Return to process?

  • Please send all returns via a prepaid, insured, traceable method to ensure a safe and documented delivery.Once we have received your package at out fulfillment center please allow us 3-5 business days to get your return processed.