1. What’s the status of my order?

To track the status of your order you can log into your Grammy Museum Store account here: http://GrammyMuseumStore.com/account/login

You can also contact Customer Service

      2. How long will it take for my order to arrive?

      Please visit the Shipping & Delivery page to learn more. Be sure to read how the shipping and delivery process and policies may differ from merchandise bought from GRAMMY Museum, MusiCares, and GRAMMY Awards collections on GrammyMuseumStore.com.  

        3. How do I return an item I bought at GrammyMuseumStore.com?

        Please visit the Returns policy page to learn more. Be sure to read how the shipping and delivery process and policies may differ from merchandise bought from GRAMMY Museum, MusiCares, and GRAMMY Awards collections on GrammyMuseumStore.com. 

          4. Can I change or cancel my order?

          Once an order is entered into our system, a customer service agent may or may not be able to cancel your order. Please contact Customer Service if you are trying to cancel an order. 

            5. Can I use my Grammy Museum Store gift card online?

            Unfortunately, at this time Grammy Museum Store Gift Cards are not supported online. You may use your gift card at the Grammy Museum Store located at LA Live.

              6. How do I return an item I bought at the Grammy Museum Store at LA Live?

              All purchases made from the Grammy Museum Store located at LA Live must be returned in store only. Please call the Grammy Museum Store for more information 213-765-6800. 

              7. How long will it take for my Return to process?

              Please visit the Returns policy page to learn more. Be sure to read how the shipping and delivery process and policies may differ from merchandise bought from GRAMMY Museum, MusiCares, and GRAMMY Awards collections on GrammyMuseumStore.com.