- To track the status of your order you can log into your Grammy Museum Store account here: http://GrammyMuseumStore.com/account/login
- You can also contact Customer Service at: http://www.GrammyMuseumStore.com/pages/contact-us here.
- See http://GrammyMuseumStore.com/pages/shipping-returns for shipping charts and estimated delivery times.
- Please note some items will not ship until a later date. Check product descriptions for more details.
3. How do I return an item I bought at GrammyMuseumStore.com?
*Please note all returns must be sent by mail. We will not process any returns in person.
- Please download and print our Return Form
- Please fill out all the necessary information indicating what kind of return you would like to make.
- NOTE: You have 30 days from receipt of an order to return products purchased at GrammyMuseumStore.com. For returns, we will issue a full refund for the price of the product, plus any applicable taxes. Original shipping charges will not be refunded unless it is determined that GrammyMuseumStore.com was at fault.
- Enclose a copy of the packing slip and the Return Form with your item. (If you do not have a copy of the packing slip please notify Customer Service here.
- Please send back your product and Return Form via a prepaid, insured, traceable method to ensure a safe and documented delivery.
- Allow one to two billing cycles for the credit to appear on your statement. Refunds are issued to the original card used to make the purchase.
- After completing the Return Form, please send all returns to:
5. Can I change or cancel my order?
- Once an order is entered into our system, a customer service agent may or may not be able to cancel your order. Please contact us here for more information.
- Unfortunately, at this time Grammy Museum Store Gift Cards are not supported online. You may use your gift card at the Grammy Museum Store located at LA Live.
7. How do I return an item I bought at the Grammy Museum Store at LA Live?
- All purchases made from the Grammy Museum Store located at LA Live must be returned in store only. Please call the Grammy Museum Store for more information 213-765-6800.
8. How long will it take for my Return to process?
- Please send all returns via a prepaid, insured, traceable method to ensure a safe and documented delivery.Once we have received your package at out fulfillment center please allow us 3-5 business days to get your return processed.